Orders / Shipping

 

Contact Information

Mailing & Shipping Address:

Ultimate Garage - 235 Kinderkamack Rd - Emerson, NJ 07630 - USA

Phone ..... 201-262-0412

Email....... steve@ultimategarage.com

 

Orders/Special Orders

Orders can be submitted by phone (201-262-0412), email (steve@ultimategarage.com ) or through the Online Store. Local customers may make arrangements to pickup their orders at my location in Emerson, NJ.

Special orders for products and quantities not stocked in our NJ warehouse will be charged in full when the order is placed. Cancellations are subject to a 60% stocking fee (I will have to put these items in inventory) plus any freight costs incurred by Ultimate Garage. If you do have a cancellation, please let me know within 24 hours so I can try to cancel with the manufacturer.

Ultimate Garage accepts orders Canada by phone or email only. Payment will be required via Paypal or wire/ACH transfer. I cannot accept orders or collect data from EU customers due to GDPR regulations.

Conditions of Use - Limitations & Indemnity

Pricing

Prices are in US dollars. All pricing is subject to change without notice.

Privacy Policy

Ultimate Garage collects and retains only the information required to process orders on the website. This information includes...

• Customer Name
• Billing and Shipping address
• Credit card info (phone orders only)
• Telephone contact info
• E-mail address

I will not sell or submit your data to any third party.

Cookies are used to enhance the site and make it more convenient for customers who re-visit the online store. This cookie can easily be denied or erased through your web browser. All online transactions are encrypted and secured with an active SSL certificate.

Payment Options

UItimate Garage accepts payment via Visa, Mastercard, Discover, American Express, Paypal and ACH transfers. There are NO credit card or Paypal surcharges on purchases unless the order is cancelled after 7pm EST the day of the transaction or returned for reasons other than product defect or Ultimate Garage error. This is because these financial service companies do not refund their fees to the vendors. A 4% fee will be deducted from your refund.

If you prefer to pay via check, an invoice/quote will be emailed your attention. Check or money order should be payable to Ultimate Garage . Check orders are subject to processing delays. A $35.00 fee will be charged on any returned checks.

 

Sales Tax

Ultimate Garage sales and shipments to customers in ALL states (except NJ) should continue to be free of sales tax. Canadian customers are responsible for all Sales Tax (PST, GST and HST).

 

Shipping

Most stock items are shipped from my NJ warehouse via USPS Ground Advantage for $10. If you require expedited delivery, your order can be shipped via USPS Priority or Express or by UPS air.  Additional costs apply. Please let me know when placing your order (by phone, email or in the order comments) so we can upgrade your delivery service.

Orders in excess of 10 lbs (actual or dimensional weight)shipping to customers in USPS zones 5-9 (see chart below) may be subject to additional shipping costs. Orders in excess of 30 lbs, regardless of location, will be charged actual freight. I can use your UPS account number if you'd like to charge the freight to your business. We are not set up with Fedex.

If you live in an apartment complex or location with high risk and/or a history of package theft, a "signature required" shipping option is available for $6.00 additional cost (packages with a value of $500+ will automatically require a signature). This option has become necessary as UPS and USPS insurance covers damage but not theft.

Air shipment (Overnight, 2nd day, and 3-day UPS service) is available at additional cost. Shipping cost to Alaska, Hawaii and Canada addresses will be quoted in advance and applied to your invoice when the order is processed. I will try to use USPS Flat Rate priority boxes when possible to keep the shipping cost to a minimum.

Shipping Errors - If an item is sent in error, it must be reported within 72 hours of receipt. Ultimate Garage's liability for return shipping cost is limited to the amount charged with the original purchase. In most cases, this reimbursement is $10.00. Check the cost on your invoice.

Order Tracking

Since most orders are consolidated and packed by Ultimate Garage in NJ, a UPS or USPS tracking number will typically be generated on the day your order is processed so that you may track your order online. High value items may require an adult signature to verify their delivery.

Damage & Shortage Claims

Most orders ship within 24hrs of being received and a tracking email (for UPS and USPS shipments) is sent to the email address submitted with your order. If the shipper's online tracking status indicates your package has been delivered and you have not received it, please let me know immediately. The shipper may be able to recover a mis-delivered item if notified within 24hrs of the "delivery date and time" shown on their online tracking page for your package.

If you've received your order and there are Shortages, Incorrect Items or Damaged items, these problems must be reported within 72 hours . All original boxes must be retained for carrier inspection of damage claims.

Ultimate Garage will NOT accept any Loss claims after 30 days from the date of purchase. However, you can still file with USPS directly 15-60 days from the purchase date. You can file directly with UPS for non-delivery within 9 months of the original shipping date.

 

Returns

I will not accept unauthorized returns. No returns on electrical items, publications or special orders. No returns on USED items. All returns must be in the original packaging and will be subject to a 20% restocking fee. No returns after 30 days*. Freight costs will not be refunded....actual freight costs incurred by Ultimate Garage with the original purchase will be deducted from any refunds. This may be substantially more than the $10 flat rate charged, especially for large, heavy or high value items. Refunds can only be issued against the credit card used for the original purchase.

*Store Credits - some items returned after 30 days may be eligible for a "store credit" . All store credits must be applied to purchases within the same calendar year. The credit will be considered expired after the end of the year.

Warranty

Most products carry the manufacturer's warranty but the claim must be initiated through Ultimate Garage. Ultimate Garage is NOT responsible for shipping costs or labor reimbursement on items submitted and/or replaced under warranty. Ultimate Garage will NOT warranty or provide technical support for products purchased through a different vendor.

Parts - my remaining new BMW parts inventory is being sold "as is" (same as Ebay or any other marketplace purchases).  These are NOS (new old stock) that would not be warrantied by BMW or any of their dealerships.

Facom & USAG Tools - most Facom & USAG tools are covered with a factory lifetime warranty against manufacturer's defects with the following exceptions.......

• Abused or cosmetically affected tools (that are still functional)
• Ratchets that are slipping due to lack of maintenance (ie, assuming ratchet body, pawl, spring and other components are not broken)
• Consumables (blades, shear pins, etc), drill bits, drift punches (and other tools subject to hammer force)
• Torque wrenches - 1yr warranty

Facom warranty is through the factory and may require sending the tool back to France. As an alternative, Ultimate Garage will replace broken Facom tools from stock on a limited cost exchange basis. Small items like non-impact sockets and screwdrivers are replaced at no cost if shipped with new tool orders. This is typically cheaper and much faster than sending the tool back to France for replacement.

USAG warranty is through Ultimate Garage. Typically, a photo is required of the broken tool and a replacement will be sent. Tools with a value in excess of $30 will have to be returned to Ultimate Garage for assessment, repair or replacement.

Please contact me in advance via email to discuss any returns and replacement cost. The shipping address for returns is......

Ultimate Garage

235 Kinderkamack Rd

Emerson, NJ 07630

I will only handle warranty on Facom & USAG tools purchased through Ultimate Garage ("Proof of purchase" is required).